The vacuum cleaner refused to carry out wet cleaning, at first it said not enough water, the next day there were problems with the pump. Everything would be fine, I thought I would quickly issue a return and that's it, but not everything is so simple. At first, the support service told me a fable that they return the funds on the day the goods arrive at the warehouse. I got inspired. But in vain. Sent by the most expensive delivery from dpd. Petersburg arrived in 2 days. And then the fun began. For 6 days, the representative of the gyroshop seller could not pick it up. After 2 unsuccessful attempts at delivery to the door, I started calling support. Wait for me there, wait, we made a request, we donโt know anything about your package. I got all the information from the DPD service. It turned out that the recipient did not get in touch, and then generally changed the receiving address and did this several times. 49 hours after my appeal, showed up and announced that they did not check the seller and it turned out that he provided the old data about his representative, who no longer works with them. After that, for another 3 days they decided what to do and in the end they returned the funds for the shipment and for the work. And no moral compensation for poor-quality service and the lack of a systematic check of their partner stores .
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