I like how easy it is to use for both staff members as well patients who are using our program at home or in their doctors office! It's so great because we can save time by having everything one place instead of searching through several different systems when trying get information about my health condition/treatment plan etc.. There isn't much i dislike but maybe if there was more customization options available (like adding new forms) then this could be better? Great software overall!! We have been able solve many problems regarding getting medical records between offices which has helped us improve efficiency greatly.