Each of the two boxes of bulbs (6 bulbs each, 2 boxes of 12 bulbs) arrived with a welcome card from Bort informing the customer that they are not happy with one or the other Reason to email immediately before attempting to return to Revain. I then checked each bulb and they all looked great right out of the box except the last one I checked cracked along the base between the metal base and the glass dome. The box itself was in a rough state so I don't blame Bort for the packaging, I blame the US Post Office for not being very gentle with it. Just before I went to bed I emailed Bort to the address on the welcome card and was pleasantly surprised when I woke up in the morning to find that they had already replied to my email. They offered me a free replacement and all I had to do was reply to their email with my Revain order number and a good shipping address. As for the lightbulbs that weren't broken, I have to say I'm very impressed. . I tried scouring local stores for these dimmable spiral filament LED bulbs and the cheapest were $10 per bulb and some had either a cheap plastic dome or more obvious LED components that differed from the classic look. These Bort lightbulbs are made from real glass and all electrical components are hidden in the bulb's metal base where it screws into the socket. I had to look very closely to see the electronics through the glass and even then it wasn't very noticeable. This was important to me because I will be using it in my new kitchen in a $250 8 base pendant hanging over an island and I want it to look good. The hue and brightness of the light is pretty accurate too, with a slightly warm light tone that I was looking for without looking too "orange". The theme of decorating the kitchen and adjoining living room (open concept) has a very rustic feel to it, so I was glad these bulbs wouldn't spoil the overall mood. Thank you Bort!
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