I have had this product for less than 5 months. During that time he turned off for me, started to melt and smelled burnt. I should have solved this problem sooner. I tried following the product support link attached to this listing and the link doesn't work. I've tried calling customer service and both times I've waited over 30 minutes, I'm back on hold. I'm just sharing my experience and proof of what happened to the item I received. I commute to work 1-2 times a month since I bought this item but it wasn't worth it. FYI - I purchased the recommended diffuser which may be the cause of the fire shown in the picture. Why recommend something when it will have such a result?
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