The most important part about this software is that it has an excellent customer support team to help you anytime there's any problem. It makes managing your caseloads easier by letting you manage them through a centralized system. I don't like how slow their site loads sometimes. Sometimes when I open my browser tabs they just freeze up and i have to close out the tab or restart my computer. This happens especially if there are too many people using the website at once. Take advantage of the benefits offered with this service! We're able to track our work more efficiently than before.