It has an awesome feature called "Dedicated Support". This means if you ever have any issues with anything related to the program or with Carley Automotive Software itself, the people who wrote it will answer every single question and problem you may have within 24 hours. It’s actually kind of scary because sometimes when you use a tool, it can give you so many headaches and problems that sometimes it’s hard to pinpoint exactly what’s wrong, but they’re always ready to help. I’ve never used another auto repair tool or service management system that had such a dedicated support line. That alone is worth the price. In addition, Carley Automotive Software is an extremely user friendly program, it doesn’t require a lot of technical knowledge to operate. For example, if you don’t understand how to change tires, you won’t need to worry about it; you just point and click!