The ease of use is my favorite thing! It's very user friendly for both technicians as well at managers/owners who are looking to get their system up & running quickly without having technical expertise or experience in this area (i'm not even sure what it would take!). I wish you could add more features like scheduling but that might just require too much time from your team? We have been able improve our tracking process by using BIMs within an asset management platform which makes data collection easier when entering work orders into one central database instead of multiple spreadsheets / databases across different departments etc..