The ability of having everything in one place is amazing! It's very easy for everyone involved with keeping track or tracking any issues that may arise throughout their facility/company as well.
I don't have too many dislikes about it but there could be some minor tweaks here and ther just little things like if you wanted all employees working at once from different locations around your campus would make sense maybe? We are solving problems we were going through before smartfm came along so i can say they definitely helped us out by taking care off our needs which was great!!