Easy to use, the customer service is great, and it's very user friendly and intuitive. There are some small things that I dislike like the fact that if you are a new user, after you make any changes you have to log back in and you have to re-type in your password. Otherwise it's a great product. I would recommend this program. They have made it so easy to connect with our potential donors. It's a win win for us. We are able to help the organization with our money and they are able to help us with their efforts. Great connection between our organization and the fundraising company. I love how easy it is to set up an account and start fundraising with my team. It is so simple and intuitive that even non-techies can do it! There are some minor glitches with the mobile app but they are working hard to fix them. We use this platform for our church and have been able to raise over $40k in less than a year!