The ease in which you can use this software is amazing! I love that its so simple for me as an entry level user (I'm only using version 5) but also very powerful if used by more experienced users who understand how everything works behind every feature they utilize within citizenlab platform.
It's not perfect - sometimes things are slow or don't work like expected when compared to other platforms out there such as Google Forms etc. But overall great product & service from what we have seen thus far at least! Very good customer support too- definitely recommend them over any alternatives available now days!! We're able to easily create forms / surveys without having to go through multiple websites/platforms where some features may be missing due to lack of budgeting resources required to implement these changes into their own system.