I like how easy it was to set up, as well as use! It's very intuitive for anyone who has used an eMail program before (like Outlook). The support team are always willing/able help with any questions or issues we have - they're quick at replying too so there isn't much waiting around while getting answers from them either!! Nothing really comes across in my mind when using this software other than having multiple accounts being able to be viewed easily by one person without needing access via another account etc would definitely improve things further but not something i can complain about though :) This product does everything our current system did plus more; keeping track of sent items & archived copies makes life easier where previously sending out reminders could take ages due time spent searching through old messages looking for relevant ones amongst hundreds others.