I love the fact that this software is very simple to use and has a lot of options. It is very easy to navigate and once you get used to it, you can do almost anything. It is very easy to use and get familiar with. I do not have any dislikes. I would like to see a little more variety in the fonts. I would also like to have more options to customize the software. I would highly recommend this software. It is very easy to use and will help you with your customer service needs. I have been able to solve a lot of my customer service issues with this software. We are able to keep up with our customer service for our clients.