I love that it is so simple to use, no need for any training or classes! The customer service team are very helpful in getting you up-to speed with your account quickly - they know exactly what questions/issues users have when signingup etc which makes life much easier than having all knowledge yourself (which would be great!). It has saved me an enormous amount of time as well because there really isn't anything else like this out at present!! So far everything seems wonderful but we've only been using since 1st October 2018 therefore not had enough data yet unfortunately :( Good software though definitely worth considering if nothing exists currently available.