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United Kingdom, Belfast
1 Level
689 Review
54 Karma

Review on MH10 Rechargeable LED Headlamp By Ledlenser - Outdoor Light For Camping, Hiking & More by John Sharma

Revainrating 2 out of 5

customer service . hello? Anyone home?

Overall, this headlamp performs very well. I do a lot of technical work in carbon fiber boats (Americas Cup) where things are very dark and good lighting is imperative. I recommended this head lamp to everyone in my shop when I first started using it. And since then, many of my coworkers have purchased.However, there are 2 problems which haven't been resolved. First, the internal charging unit doesn't work. Hadn't worked since day one but not a serious problem as I already have a separate charger I use for the same batteries in other tools. Second, the headlamp just stopped working. I had been using it for about 4 months just about every day. No drops, no abuse, looks brand new. Just stopped working.I would give this headlamp 5 stars for it's performance when it is working as it is supposed to. But being that I emailed the company directly about the problems and asked if they could replace or repair. to no response, I have to give it a rating of 2 stars. If Ledlenser customer service gets back to me with a solution to this I will happily change my review.

Pros
  • Very Fine!!!
Cons
  • Headband may become stretched out over time, decreasing its ability to hold the lamp securely