The ease of use, especially for our front desk staff who did not have to learn new software or even change their normal ways of doing things! I would like it if they made an app so we could also see what people were looking at online while visiting us without having them log out right away when leaving office space (and vice versa).
We are able solve issues with employees being distracted by social media/websites during working time as well as guests using devices other than laptops (tablets) causing damage etc.