I like that you can use this software with both macs and windows computers. It is easy to set up as well. So far there are no problems or issues we have had with this program. We do not need much technical knowledge because of how user friendly it is. This works great at our school when using in class learning programs such as Zoom. When trying to view my desktop remotely from home, I am unable to see what files etc are open so I cannot work efficiently. If I could fix this problem then I would be very happy! You will love this product if you are looking for something simple yet extremely effective. We use this within our classroom via zoom meetings along with other applications.