It is very easy to use! The customer support team is amazing as well!! I don't have anything that I dislike about this software, it's absolutely perfect! There's nothing else out there like this, so we are extremely happy with this program! We haven't had any issues with this program yet at all.
I would really recommend going into demo mode first, because then when someone comes in they're already familiar with how everything works and what buttons do what!! You can also get training videos online which are great too.