In spite of its otherwise normal functioning, the phone's lighting connector stopped functioning after two years of regular use. At all. The headset began functioning less and less effectively, and eventually it stopped charging at all. An authorized service center cannot fix the phone, and instead recommends buying a new one at a cost of 31,000 yen (a new one costs 28,000). In the end, it doesn't matter how great the phone is; it can't fix every glitch in technology. Thus the score is 1, which is worse than 0.
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