Read reviews, several others had the same issue as me. The button is not pressed far enough. My 2017 CRV shift knob broke. When I fixed it, he didn't go to the park. It's as if the button only had to go a fraction of an inch further and it wouldn't go in. I reinstalled the broken shift knob (it was so broken it still works but falls out of the shifter) and it shifted back into park. I've been trying for a good 30-45 minutes and couldn't get it to work. I'm not the most skilled person, but I've done countless jobs on brakes, alternators, and air conditioning that couldn't handle the job. I called my local Honda and they said this was a recall and take it on.
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