I like the fact that it's easy to use for our staff. It doesn't have a lot of 'bells and whistles' but is still very useful in what we need. The customer service is excellent. They go above and beyond to make sure you are satisfied with your purchase. I wish there was more customization options for the product. We are looking into other programs to compare them to. This program was used for a while and then they completely changed their system which made our job difficult. We were able to use this program when it first came out and now we are using another one called ServiceNow. There may be others out there, so do your research. We needed something to track orders from point A to point B. This program does that and more. It can be used to track all aspects of.