I like that we have access from anywhere with internet connection! It's easy enough so anyone can use it without having any experience at using software or computers! The dashboard isn't very intuitive (I'm still learning how everything works). Also sometimes there are issues where you cannot see your posts unless they're already posted - which means if someone comments back right away after posting their comment won't show up until later when more people view them. This has been solved but could be better explained within an instructional video tutorial instead of just sending out emails about what needs changed/improved upon. Having this tool makes our jobs easier because now everyone knows exactly who wants information regarding certain products / services etc., as well as being able to monitor conversations going across various platforms such as Instagram & Facebook pages etc..