We are a travel company so we bought 30 helmets. In short, the straps don't stay tight. After 20-30 minutes, the strap will loosen and a loose helmet will hurt your head if it falls. Yesterday we had a guest with a slight fall. She hit her head. The inside of the helmet, the plastic mesh inside the helmet that surrounds the head has fallen apart. It must not fall apart! The phone number in the helmet is invalid. It's the phone number of a hardware store in Texas that doesn't know anything about helmets. We tried to contact the company directly via email. No Answer. We then tried to find the headquarters of the company. A simple property search on the internet will show their address as "available for rentβ. Today I spoke to a rep from Revain. Thanks to excellent service, they celebrate the return even though the return window is behind us. (We purchased the helmets prior to the start of our touring season which only started two weeks ago.) Please note that while we are a touring company we are not heavy users - 1-2 tours per day so this is not a 'wear and tear' ". and tear". The strap of a helmet worn once or five times shouldn't come loose after 20-30 minutes. If a manufacturer or retailer responds to this message that we've adjusted the straps incorrectly, I'll reply in advance if we have a are a professional licensed travel company and can't figure out how to use the straps, how can you expect that from the average consumer?
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