product looks beautiful. very simple and not too big and bulky. With all the increase in handwashing these days, I bought a box of single ply Z-fold paper towels a few weeks ago since paper towels were hard to find in stores. wanted something to hold towels and free up space on my kitchen counter. very easy to install. As most people have noticed, towels don't pull out very easily, leading to rips and tears. especially with a single layer towel. a double layer may work better or a different type of fold. I was able to get the towels out nicely by pulling them out in three parts for my z-fold towels. Basically pull once until it reaches the first crease, then pull in the opposite direction, to the next crease, then pull back. This way the towel comes out clean and without tears. If I tried to just pull straight down in one motion, the towel would always tear. Kind of an inconvenience, but I think I'll get used to it. It also helps to keep the dispenser not full, about half full, to reduce weight pressing on the towel you're trying to pull out. The top isn't very secure, just covering the top opening from dust.
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