I like being able to reach out directly with our client's decision makers through their website or email at any time of day/night! They are always very responsive - even when it comes from midnight-4am in Australia!! The only thing i dislike about them now (aside for everything else)is they don't have an app anymore :( but this was probably because we were using too much text messaging which has been phased back since then so not sure if thats why? But just something more streamlined would be nice :) great team who work hard every single shift.
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