The ease of use was great! I really liked how easy it was to navigate through all of their features. It's very simple to add new insurance companies and it makes creating subrogation agreements so much easier than using my old system. There are some minor glitches here or there but they were quickly resolved by having them contact us directly instead of waiting months to get an answer from customer service. We have been able to cut down on our time spent typing up notes as well. This has helped reduce errors which we previously had to go back over when reviewing files at a later date.