I like how easy it was for me (a non-computer person)to use this program with no training at all! There are so many options in terms of what you can do from just entering data into one form or another through an excel sheet which makes tracking things very simple if done correctly/efficiently - there's always something new we want but don't have time set aside every week etc., This helps us keep our books up date without having someone else doing them each month since they're already using Excel sheets anyway.
Nothing really comes across negatively; however some people may be put off by their lackadaisical attitude towards customer service / support when problems arise after purchase & not being able to get answers via phone calls due too low call volume during business hours only?