I like the ease of use and the fact that it is a cloud based system. The interface is very intuitive. I like the fact that I can access it from my phone, tablet or computer. I dislike that it is more of a tool for management and not a tool for the employee. I would like to be able to view the history of work orders that are being performed. I would also like to be able to assign work orders to employees. I am able to have a better view of the status of work orders. I am able to communicate with my employees more efficiently.