. However, be aware that after a few months (and repeatedly until you agree to speak to them), the manufacturer will call you and ask for lots of irrelevant details about the specific use of their product (e.g. which building, what have you observed). /measure up). where the cracks were, how long you monitored them, etc.). I think this goes well beyond the usual customer feedback/market research and goes into details that we (and our customer) would not disclose. Since most cracks in buildings are due to dire circumstances, this was very discouraging. I initially agreed to answer their questions, expecting that in 6-12 months they will address issues such as ease of installing monitors, clarity of instructions, correct product operation, etc. I ended the conversation here.
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