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1338 Review
41 Karma

Review on alva by David Golden

Revainrating 5 out of 5

Great software for tracking social media marketing campaigns

Alava has been great in understanding our customers' needs by providing us with real time data that we can use right away! The support team at this point isn't as responsive or quick but they are still working hard towards improving themselves every day so I am sure it will get there soon enough!! You need constant communication from your account manager because you're not always given clear directions when something goes wrong (sometimes even after contacting them).

img 1 attached to alva review by David Golden

Also sometimes if no one answers then don't assume everything's fine just contact someone again later - maybe try calling? It would be good also have more options of payment methods such credit cards etc instead only Paypal which could make getting payments easier too since some clients do prefer other ways than PayPal like bank transfer/cheque deposit directly into my business checking acct.

Pros
  • Great customer service
  • Easy to navigate, very intuitive user interface.
  • Very flexible for different types o businesses small & medium sized companies all seem well taken care off here :)
  • fast response rate via email within 24 hours usually
Cons
  • Almost everything is ok