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Kyle Earley photo
France, Paris
1 Level
706 Review
29 Karma

Review on PetSilver by Kyle Earley

Revainrating 2 out of 5

PetSilver Letdown: No Unique Selling Proposition:

My search for reliable providers of pet supplies and care is an ongoing one. My expectations were not met by PetSilver, unfortunately. When compared to other market players, I found their selection of wound care items and supplies to be lacking. In addition, their costs were higher than those of competitors' offerings. It is unclear what makes PetSilver stand out from its rivals. It's true that they sell pet supplies, but I wasn't impressed by their selection. PetSilver's offers are less alluring because rival businesses provide a more extensive selection at lower pricing. In addition, I was disappointed by the service I received from the staff. After being placed on hold for what felt like an eternity, I was finally connected to an agent who seemed uninterested in answering my question. My order took longer to arrive than I would have liked because of the delayed shipping. Overall, I was dissatisfied with PetSilver since I don't think they stand out from the crowd in any meaningful way. They have a smaller selection, higher pricing, and poor customer service, all of which make them less desirable to pet owners.

Pros
  • pleasant and knowledgeable customer service agents.
Cons
  • lacks extraordinary or distinctive offerings.