We bought the kennel on sale for an open box so I'm not sure if it's fair but I've given it three stars for durability given as it arrived damaged and may be missing details that were not in the description. The damage did not affect the work so we did not attempt to return the goods. It seemed to lack detail as there are holes for extra screws to hold it together if the plastic clips fail. I wouldn't ship a kennel without screws as the four side clips holding it together don't seem strong enough to rely on. It's also quite difficult to squeeze the handles that open and close the door. So if you have arthritis or other issues you will find it easier to use a different kennel. However, the unusual 27" is just the right size and weight for a Jack Russell, and she clearly prefers it to her wire shack or her old 24" plastic shack, so we're generally happy with our purchase.
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