Review on InterAct RMS by Jeff Kersey

The ability for users with different levels of knowledge about technology in general or specific types of software (eg CODIS) can use it without any training at all - this is great! I like that you don't have to be an expert user yourself but rather provide them assistance as needed when they are using your product. It's not always easy to find help online so being able to ask questions via chat helps solve problems quickly and efficiently. We solved our need to track cases through multiple jurisdictions by allowing each jurisdiction access only what was necessary from their own perspective which then allowed us to cross-reference information between offices easily.