This is S/M not 10/12. I tried to fix this and they replaced the S/M with another pair of S/Ms. I tried to get help from the support team but got no response. UPDATE JUNE 19: I received an email from tech support saying there was nothing they could do other than call 1-888-280-3321 at Revain LLC to troubleshoot my issue. This phone number indicates that nobody is on the phone and then hangs up. To a person with S/M feet, they look like fins that are comfortable, durable, and inexpensive. The total lack of approval for the wrong 10/12 sizing is why I don't give high marks.
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