Bought this item as a birthday present for my daughter. We were in the process of moving so we didn't try to install it until we moved to a new house. When I assembled it with her it didn't have 4 interpole connectors. Returns or exchanges are not possible at this time as 3 months have passed. As for the product itself, fair warning that it's quite flimsy, small PvP pole design with 3 poles and 2 connectors on each side (connectors making it quite flimsy, solid poles won't bend or fall apart as much). It is very easy to assemble, but otherwise everything is fine. We strongly encourage you to verify the details as soon as possible before the returns window closes. UPDATE: After my first check, the seller contacted me and resolved the situation, excellent customer service.
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