Review on AJ Madison by Dawn Chambers

AJ Madison is one of the largest e-commerce sites for electronics in North America. They are also a subsidiary of Home Depot, Inc., so you may have heard of them, even if you've never shopped on their website. This review will not only discuss AJ Madison as an online retailer but it will also cover what they offer and what pros and cons come along with shopping at this site.



Key Features of AJ Madison

One feature that stands out about AJ Madison is that most items are listed with reviews from people who have purchased the item on the site. This is helpful for consumers as it allows them to get an idea of how other shoppers feel about a product, before purchasing it themselves. The reviews help to put shoppers at ease and can also be helpful in choosing products based on the experiences of other shoppers. The reviews are broken down into pros and cons, which is very helpful for potential buyers who want to know more about a product before making a purchase.

AJ Madison really encourages shoppers to get involved with their site through many different ways such as commenting and liking items while shopping or voting on the most popular online electronics. 

Another great feature available at AJ Madison is that subscribers can sign up for email notifications whenever there are deals being offered by the company. This is a great way for shoppers to keep up with what's new in online electronics without having to constantly visit the site, especially if they live busy lives where checking in almost every day isn't feasible.

Payment Options



Shoppers who visit AJ Madison will have a number of different options when it comes to paying for items they buy. These include: credit card, debit card, check or even through PayPal if that's more convenient for the buyer. The timing of when your payment is received by the company really depends on how quickly you make your purchase and whether or not you've opted to use a method of payment such as PayPal. This can be something to take into consideration if you're in a hurry to receive your item but don't want to pay for expedited shipping either.

Customer Service

AJ Madison has customer service available 7 days a week via live chat, email or phone (Monday-Friday 9am-9pm ET, Saturday 9am-8pm ET, Sunday 1pm-6pm ET). They also have an online form on their website for shoppers who prefer to contact the company that way. The site has a pretty good community of users so many questions can be answered by other shoppers as well.

One nice thing about AJ Madison is they offer the option to rate your shopping experience with them at the bottom of every page, right before you check out. This gives you an opportunity to leave feedback for other shoppers on how fast your order processed and delivered or if there were any problems with your purchase.

This review should give you a good idea of what pros and cons come along with shopping at this e-commerce site.  It certainly has a lot of pros, but there are some cons to shopping on this site as well.

Key Pros and Cons

Pros

The pros for shopping at AJ Madison include the large selection of electronics they have available on their website, the reviews given by other shoppers and also the option to find out if your item will be available to you before you commit to purchasing it. The customer service is also very helpful when it comes to returning or exchanging items that aren't quite what you imagined. You can receive a full refund within 90 days after purchase or an exchange within 30 days after your order arrives if needed. There's also a feature where customers can write product reviews based on their experience with certain products and rate them using stars on a scale of 1 to 5. This is a good way for shoppers who are shopping online for the first time to see how certain products fair among other consumers and based on their own personal experiences before making a decision about buying something.

Cons

The cons with shopping at AJ Madison are there isn't any live chat or video support, which can make it difficult if shoppers need help right away. Also, you have to pay shipping costs unless you spend $75 or more, which is unfortunate because not everyone will be spending this much money when they're shopping online.

Another disadvantage of shopping at this e-commerce website is that only select items ship internationally so Americans often don't get as many options as those who live in countries where AJ Madison does ship.

Product Description

The product description at AJ Madison comes with pros and cons as well.  What I do like is the fact that it tells you exactly what is included with whatever product you're looking at so there aren't any surprises when your item arrives. This can be a lifesaver if you need to purchase something specific for someone in particular, such as a child or grandchild who's receiving a birthday present, since most items are sold individually and don't come in pairs or sets giving buyers options to buy more than one thing at a time if they wanted too. The pricing option on their website is organized nicely, which makes shopping easy for shoppers who know what they want ahead of time, but finding something specific is difficult. The pros are the description of the product and what's included, but some shoppers may find this a con if they're looking for something in particular and can't seem to find it easily.

Product Review

AJ Madison has an okay rating from their customers on sites like Trustpilot where they only have around 60 reviews about them overall as of March 2016. On Google Shopping, they have just over 2200 reviews with lots of pros in favor of shopping at AJ Madison and many cons to warn consumers before making a purchase there. This should tell you that the pros outweigh the cons when shopping at this e-commerce website based on these top review websites. Another place you can view feedback about AJ Madison is BBB where they have a good rating over all with 26 customer reviews.