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1 Level
804 Review
50 Karma

Review on Symend by Alberto Brewster

Revainrating 4 out of 5

Great platform with helpful features

I love that you can see all of my data from any given point, so it's easy for me as an admin user to understand what is going wrong or needs attention at various stages during a treatment process (from intake through discharge).

img 1 attached to Symend review by Alberto Brewster

The interface isn't always very intuitive - even though there are plenty of tutorials available if needed! It would be great if they had more options than just 'yes' / 'no'. As mentioned above, being able to easily view my clients progress throughout their treatments really helps keep things organised when managing multiple cases simultaneously.

Pros
  • Easy viewing client information
  • Great customer service team.
  • Very helpful in explaining how certain aspects work within system/why questions arise etc which makes troubleshooting easier too; )
Cons
  • Sometimes difficult navigating around site without having much knowledge about functionality
  • Not sure why this happens but occasionally login gets lost after computer has been shut down