Header banner
Revain logoHome Page
Kenny Sarma photo
1 Level
1300 Review
74 Karma

Review on UptimeMate by Kenny Sarma

Revainrating 5 out of 5

Exceptional Support At A Great Price For Outsourcing

I like how easy it is for me to send emails with my service alerts, as well as being able to use all of their reporting tools once notified about an issue in case something needs fixing right away! They have also been very responsive over email when contacting them during business hours (US Central time). Their support team sometimes has trouble understanding English or seems unaware some things may be helpful/needed by customers who speak other languages than American English. It would help if they had more translations available so we could notify users from different countries using our own language instead of having to rely upon theirs which often doesn't fully translate into any non-English speaking country's native tongue. We're solving many problems at one location including hosting several apps via AWS EC2 instances - not just web servers but databases too. Our uptimes can greatly impact whether or not these services remain operational and continue.

img 1 attached to UptimeMate review by Kenny Sarma



Pros
  • Customer Support
  • Easy To Use Interface And Reporting Tools For Users
  • Cloud Based Services Provide Stability & Security Of Data Storage As WellAs High Availability Or Disaster Recovery Features With No Hardware Investment NeededTo Make Them Work..A Plus Feature Is You Can Back Up All Databases In A Zip File Which Makes Restoring Servers Quite EasieDry Run Tested During Preceding
Cons
  • Mostly okay, but...