-The software is very user friendly-It integrates well with all my equipment-The customer care center helps troubleshoot problems quickly via email/phone/social media.-I don't have any complaints at this time-I do enjoy having the ability to see the traffic going through my network from all devices on our network.-It does make it easier when I need to look things up as no one knows everything.
The services are very good with reliable customer service that is always available to help us out when we need it most! I have not found anything bad about this product or their staff at all so far!! If you want someone who will be there every time without fail then go ahead because they won't let your down. They really do care as long as you give them what ever information needed just ask anyone here if its been done before but i can say 100% true. !