The bot has been integrated in our website for almost 2 years now with no major glitches or any downtime that we have observed so far! It is very easy to use as well its UI/UX are excellent too!! I would highly recommend this product if you wish your customers get engaged from all over India through multiple channels then definitely go ahead & try out aritieshermesbot it surely will be one of those tools which i can never forget about ever again. We realized benefits like getting engagement easily across different platforms such engagements were not limited only within my personal circles but even went further than national boundaries by engaging people who had interest regarding Hermeles products / services! Also helped us engage them at right time when they might need something related hermies!! So overall great experience thusfar :). Nothing really bad yet :) just some minor suggestions -1- add filters2- integration into other.