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51 Karma

Review on 8Th Gen I7 8750H Processor FireCuda GL503GE ES73 by Jose Brunson

Revainrating 1 out of 5

THIRD update: support for ASUS lies. The second phase of repair failed.

06/17/2019: ASUS support tells me to send the device in for additional check/repair. INADMISSIBLE. The technician I worked with over a month ago told me that if the problem recurred, my machine would be replaced. I will not send it back. The only acceptable solution is replacement. I literally lost months driving this machine back and forth to the ASUS repair shop and I'm still stuck at a brick. I will never buy an ASUS computer again. This is literally the worst computer purchase I've ever made and I've been using these things since the late 1980's. questions are back. I will never buy an ASUS product again. This is rubbish, the brand is rubbish and I just want my car replaced or refunded. That's absurd. If I could give this car a negative review, I would. I lowered my rating to one star. You can see my original review after my update. Update: The fan problem has gotten worse. I tried updating all the drivers and that didn't fix the problem. I contacted support and spent about 30 minutes trying to resolve the issue with them. Issued and RMA and I sent the computer in for warranty repair. My computer didn't work for about three weeks and when I got it back the problem was less, but only for about a week, during which time the fans would gradually spin up faster and faster for longer and longer periods of time. The fans are literally running now and have been VERY LOUD for the past two hours. I close the laptop and the fans stop, but after half an hour they start spinning again. The computer actually woke me up last night when the fans came on (with the laptop closed). I contacted support again and this time the agent told me the behavior was normal. OK, right. Also, this computer's trackpad is the worst I've ever had. It's almost unusable. I regret buying this machine. This is the absolute worst computer purchase I have ever made. I bought this calculator mainly for a mobile DAW. All in all, it supports everything I do in terms of recording and audio editing. However, there are a few caveats I should share with others. 1. Fans are running for no apparent reason. They are very noisy and have actually been working since I turned on the computer 5 minutes ago. I've disabled everything but the basic launcher elements and am currently only using Chrome. No other applications are running. The computer doesn't even get hot. It's really annoying. I was behind by one version of the BIOS so I flashed the latest version. Without change. 2. The trackpad is not very good. It's oddly touchy at times, confusing scrolling with one-click. Other times the scrolling is difficult (it will scroll smoothly and suddenly stumble so I have to move the cursor to the side and try again. If that doesn't work I just jump to the scroll bar and move on from there. So, like Solange the Computer meets my needs, its shortcomings are very frustrating I am considering returning it.

Pros
  • So far so good
Cons
  • Definitely a bad product