I like that it is easy to use, has many features including dispatch software integration with multiple agencies and departments for seamless communication between them. It also allows you to easily add new users so as more people are added or leave there isn't any delay in training up their replacements when needed. The only downside of this system is having to pay extra per user/department compared to other platforms available (i.e., ADP). This was not an issue until recently but now we have had several retirements within our department which means additional staff will be hired at higher salaries than what we were paying before these hires came into place. We realized after implementation that one person could do everything from dispatching calls through incident reporting via email back-end using just 1 computer! Now everyone can work together seamlessly by logging onto the same platform allowing us to focus less time on each.