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Fire Rescue Systems Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Vertical Industry, Public Safety

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Description of Fire Rescue Systems

For all Fire Rescue and Emergency Dispatch situations.

Reviews

Global ratings 4
  • 5
    1
  • 4
    3
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Great product line & customer service

I like that this is one of those companies with an extensive knowledge base behind it, which makes troubleshooting easy for anyone who has any level of experience in electronic systems (even if they're not trained). No real dislikes other than sometimes having to drill down into some documentation or help files just a little bit more before you understand everything fully - but nothing that's really enough where we'd say "no thanks" because there are better products out now. We've used their…

Pros
  • Easy setup/installationEasy interfaceGood reporting systemGreat customer serviceHelp desk staff knowledgeableFast deployment abilityExcellent product qualityServiceable equipmentSophisticated technologyIntegrates smoothly across platformsDispatches efficiently from dispatch centerSolid network security
Cons
  • Somewhat pricey
  • Not all fire stations receive adequate updates

Revainrating 4 out of 5

Great product line & customer service

I like that this is one of those companies with an extensive knowledge base behind it, which makes troubleshooting easy for anyone who has any level of experience in electronic systems (even if they're not trained). No real dislikes other than sometimes having to drill down into some documentation or help files just a little bit more before you understand everything fully - but nothing that's really enough where we'd say "no thanks" because there are better products out now. We've used their…

Pros
  • Easy setup/installationEasy interfaceGood reporting systemGreat customer serviceHelp desk staff knowledgeableFast deployment abilityExcellent product qualityServiceable equipmentSophisticated technologyIntegrates smoothly across platformsDispatches efficiently from dispatch centerSolid network security
Cons
  • Somewhat pricey
  • Not all fire stations receive adequate updates

Revainrating 5 out of 5

Great Emergency Communication System

The most important thing is that it allows you to create your own radio frequencies, which is very useful for any emergency situation. It also has great features like "Caller ID" and "Caller Location". I have never had any problems with this software so far. It's not easy to use, but once you get used to it, everything will be fine. If you are looking for an emergency communication system, then this one is perfect. You can easily communicate with other departments and the public in case of…

Pros
  • Great customer support
  • Easy installation process.
  • Very reliable product; works well all day long without issues at work,
  • Excellent quality when communicating between personnel within local area networks (LAN)
  • Extremely good hardware no bugs found till now after installing many versions since 2010
Cons
  • Some problems

Revainrating 4 out of 5

Excellent Solution - Easy To Use & User Friendly

I like that it is easy to use, has many features including dispatch software integration with multiple agencies and departments for seamless communication between them. It also allows you to easily add new users so as more people are added or leave there isn't any delay in training up their replacements when needed. The only downside of this system is having to pay extra per user/department compared to other platforms available (i.e., ADP). This was not an issue until recently but now we have…

Pros
  • Also provides full phone support 24 hours every day 7 days week 365days year.
  • Dispach System Integration wih various agency's throughout city making information sharing much easier across different systems &
Cons
  • Nothing really comes immediately&gtto