Got this for an upcoming trip to hawaii, material looks thick but the base /bottom is all cracked and fiber coming out. Emailed the customer service no reply . RETURNING.UPDATED REVIEW 10.4.22I reached out to the customer service and they responded and explained their product.Stephan did a great job in customer service recovery and gave me options refund or try their product … he sent me another and the bottom was better see the last picture. It was sent on time before our hawaii trip.
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