The ease in which you can change your product offerings for different industries, or even just changes within an industry is great! There's plenty room here if they want this software too grow with them as their business grows/changes over time it will be very useful!! Definitely give us feedback when things are not working well so we know what works best going forward - that helps keep our products growing along side yours. We use blueroads primarily because there isn't another out-of box solution like ours (specifically one using Microsoft Dynamics GP). Our clients come into contact directly via social media platforms such Twitter etc., but also find themselves contacting customers who found me online either searching specifically related terms OR by way recommendation given my profile picture was something "they" liked e..g Facebook ads.