The software is easy to use, it has an intuitive interface and makes analysis of data very simple. We have been using this product in our lab since 2016. There are some minor issues with the system but they have already improved them. Overall I am satisfied by their work so far. It was difficult at first to learn how to interpret results from different species. But after that we were able to quickly understand what each result meant. This helped us to make better decisions about which samples need further investigation or not.