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Review on ๐Ÿพ Amazon Basics Stackable Pet Kennel: Heavy Duty Design with Tray for Easy Maintenance by Nicole Hunter

Revainrating 1 out of 5

Not buying the door is a big problem

UPDATE: The door cannot be repaired and the bottom screw keeps falling off, which is dangerous in many ways. As this is the second time the same product has the same issue with the same part, I cannot recommend this product. This is our second box as we had to return the first one. There are many things we love about it, especially the durability. However, there is a problem with the door. What good is a drawer if the door doesn't work? With the first, the first thing that went wrong was the bottom screw fell out. OK. We fixed it, but it shouldn't have happened. Vint was on the floor with the dog, so it wasn't the safest situation. The handle fell off the second time. Since it is spring loaded, it could not be fixed. Amazing returns/exchanges issues but the door got stuck so I was out of the drawer which in itself was another mess. Packing and shipping a 50 pound box like this was also difficult. We did it and got a new one quickly. But, you know what? Went down yesterday to let my dog out and the screw on the door was in the floor. What the hell? This is not a cheap device. Now I'm waiting for the handles to fall off again. If that has to happen a third time, I won't be happy. This really needs to be addressed as it is a safety issue and as it has happened more than once it is obviously a manufacturing issue.

Pros
  • Delivery was very fast
Cons
  • I will not say anything