Easy access from anywhere in web page with mobile app; easy search of emails by dates or subjects etc.; quick response when there's an issue that needs your attention instantly ; multiple folders/labels option for keeping different types info as I need them.- very slow loading time during searches- could be simpler UI so less options would help! it takes some learning but overall this program has been great thus far especially since i have many employees working remotely who uses their computers at home most days which also means using pcmail too (which does not support all features).