10 year user of Plantronic Bluetooth headsets. I decided to switch to 5200. The device seemed to work fine, the sound quality is good, but the caller on the other end kept asking me if I hit the spoon. The noise cancellation didn't work and callers complained that it sounded like I had my car window down. Refurbished is a return to a new factory condition in both form and function. I can't believe Revain has such bad suppliers.
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