I like that it provides me all my information in one place so i can do more efficiently when there are multiple calls or emails going back n forth to obtain certain info from different people at same company.
When you have many accounts open/or pending your not able to see all your tasks quickly thus slowing down productivity time wise as well but overall good product! just needs some updates for the latest features especially if they have them available for competitors products would be nice since we don't always upgrade our systems first even though its sometimes required which slows us down.