The ability for users of different skill levels can use this tool with ease! I have been able to train my staff using it so they understand how important asset management is within an organization when doing business today!! It has made me feel like i'm not alone anymore because now everyone knows what its about. Nothing at all really dislike anything yet there isn't much either haha. You should give them some time before you decide if their service was worth purchasing from. ! They do provide excellent customer support which helps alot too. !!